REFUND, RETURN & CANCELLATION POLICY

Last Updated: 18 September 2026

At ZAANS LA PARFUM, we want you to have a smooth and satisfying shopping experience. This Refund, Return & Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded when purchased through www.zaanslaparfum.com.

By placing an order with us, you agree to the terms of this policy, subject to your rights under applicable law.

1. CANCELLATION OF ORDERS

You may request cancellation of your order before it has been dispatched.

To request a cancellation, contact us as soon as possible at:

Email: info@zaanslaparfum.com
WhatsApp: +91 97259 25552

Please provide your:

• Order number

• Name

• Registered mobile number

• Email address

• Reason for cancellation, if applicable

Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation request is accepted before dispatch and payment has already been received, the eligible amount will be refunded to the original payment method or through the applicable refund process.

2. RETURN POLICY

Due to the personal nature and hygiene considerations associated with perfumes, fragrances, attars, and other personal-use products, we generally accept returns only in cases covered under this policy, such as:

• Product received damaged

• Product received defective

• Wrong product received

• Product missing from the order

• Product materially different from the product ordered

The product may need to remain unused and in its original packaging for a return or replacement to be considered, unless the issue itself requires opening the packaging to identify a defect.

Returns are subject to verifi